Clover Park Technical College

Overview

The WFD/CCS Office Assistant at Clover Park Technical College supports the mission of educating the workforce by providing customer service and administrative support for Workforce Development and Career & Community Services activities. The role involves triaging inquiries, maintaining records, and assisting with various projects to enhance student success and community engagement.

Responsibilities

• Greet visitors to Workforce Development and Career & Community Services offices.
• Triage student, employer, and community partner needs and refer to appropriate services.
• Serve as a point of contact for employer and industry inquiries related to student employment.
• Respond to inquiries from WorkSource and workforce partners and assist with scheduling appointments.
• Coordinate referrals and communications related to employer and workforce partners.
• Assist students with scheduling appointments with WFD and CCS staff.
• Answer multi-line phones and manage voicemails and emails.
• Manage the college job board and respond to inquiries related to job postings.
• Assist with implementation of various eligibility programs by providing information to students.
• Build and maintain professional relationships with instructors, staff, students, and employers.
• Prepare intake application materials and maintain outreach materials.
• Review and maintain student files and records in compliance with grant standards.
• Participate in professional development and equity, diversity, and inclusion efforts.
• Assist with data reporting and attend department meetings.
• Conduct college outreach as appropriate.

Requirements

• High School Diploma or equivalent.
• Six months of clerical/administrative assistant work experience.
• Proficient with Microsoft Office Suite and Microsoft Teams.
• Ability to multitask in a busy office environment.
• Excellent oral and written communication skills.
• Show initiative and use good judgement.
• Ability to contribute to diversity and multicultural understanding.