MSC

Overview

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. The Onsite Service Specialist I role in Bronx, NY involves providing excellent customer service and managing MSC ControlPoint Solutions to enhance customer satisfaction and drive savings.

Responsibilities

• Assist customers with procurement and order placement.
• Manage MSC ControlPoint Solutions including Vendor Managed Inventory and Vending.
• Determine optimal sourcing strategies for key customer projects.
• Participate in customer plant and production meetings.
• Collaborate with the account team to maximize customer satisfaction.
• Resolve on-site customer product and service issues.
• Provide customer service in accordance with MSC standards.
• Communicate customer concerns to management.
• Work closely with vendors to locate product sources and arrange training.
• Foster the MSC Culture in the department and company.
• Participate in special projects and perform additional duties as required.

Requirements

• High School Diploma or equivalent experience required.
• College degree preferred.
• 2+ years of inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant Military experience a plus.
• Metalworking knowledge and experience is a plus but not always required.
• Computer literacy and proficiency with email and Windows operating system required.
• Excellent problem-solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent oral and written communication skills are also required.
• Working industrial knowledge preferred.
• A valid driver's license is required.
• Ability to lift items of up to 50 pounds required as needed.

Benefits

• 401k
• Health Insurance
• PTO

Additional Information

• Location: Bronx, NY
• Travel up to 10% may be required.
• This position may require access to ITAR and/or CUI.