ARC3 GASES Inc

Overview

Arc3 Gases is a family-owned distributor of industrial gases and welding supplies, focusing on delivering solutions with a commitment to family values and customer service. The Service & Repair Technician provides technical support and expertise for metalworking equipment to enhance customer operations.

Responsibilities

• Possess comprehensive knowledge of welding and metalworking equipment.
• Utilize product knowledge and technical skills to deliver exceptional customer value.
• Help customers improve business operations by ensuring optimal equipment performance.
• Diagnose customer needs and share information with appropriate personnel.
• Act with integrity and urgency to build long-term customer relationships.
• Assist customers in the branch as needed to ensure exceptional service.
• Maximize product knowledge and stay aware of industry trends.
• Optimize repair and maintenance skills through continuous training.
• Maintain CST status through ongoing training after one year of supervision.
• Travel to designated branches and make scheduled customer service calls.
• Work with various tools and instruments, following safety policies.
• Troubleshoot and repair Arc3-owned welding equipment.
• Assist in assembling, installing, and delivering equipment as needed.
• Maintain and clean the service shop regularly.
• Participate in inventory counts as needed.
• Serve as back-up driver for inter-store needs on occasion.
• Perform basic vehicle maintenance for the Arc3 fleet.
• Maintain all company required paperwork.

Requirements

• High school diploma or equivalent required.
• Technical education preferred, such as welding engineering technician degrees.
• Certified Service Technician certification preferred.
• Minimum 2 years of mechanical, electrical, or electronics experience required.
• Reading and understanding wiring diagrams and electrical schematics preferred.
• Experience repairing pneumatic or hydraulic equipment preferred.
• Experience interacting directly with customers required.
• Good communication skills for planning and coordinating repair projects.
• Good driving record required.

Benefits

• 401k
• Health Insurance
• Dental
• Vision
• PTO

Additional Information

• Frequent sitting, using arms and hands, seeing, hearing, reading, walking, driving.
• Frequent lifting and moving, occasional handling of heavy materials up to 150 pounds.
• Service shop, retail store, and gas distribution plant environments.
• Daily driving to and from branch locations.