Milwaukee Tool

Overview

We are seeking highly motivated and experienced Repair Technicians at our Factory Service Centers to join our dynamic team. The Repair Technicians will be responsible for diagnosing and performing quality repair and servicing the Milwaukee Tool product line to ensure proper functioning, safety and reliability, deliver a high level of customer support and satisfaction, and drive operational efficiency.

Responsibilities

• Demonstrate Milwaukee Culture expectations to maximize organizational capacity.
• Align with the Factory Service Center Branch Manager’s efforts to train, coach & mentor.
• Drive cross-functional engagement with key business partners.
• Perform disassembly of units, diagnosis of operating difficulty, and replacement of parts.
• Assist in answering alarm calls and take necessary action to secure company property.
• Execute prescribed maintenance, calibration, certification, and inspections.
• Apply problem-solving skills to address issues and provide timely solutions.
• Set up and perform electrical and mechanical tests to ensure quality standards.
• Keep records of parts used and provide data for billing and warranty information.
• Track spare parts inventory and order replacements as needed.
• Assist in creating ideas to improve end user experience and loyalty.
• Position self as a knowledgeable resource for Field Sales, Marketing, and Service.
• Drive resolution for customer and Milwaukee Field Sales escalations.
• Act as a liaison between Service branches and end users.
• Respond to customer inquiries and assist in performing counter procedures.
• Engage with end users to understand product service needs and provide updates.
• Offer instruction and support to end users on proper equipment usage.
• Fill and pack orders and repairs for shipment to customers.
• Ensure accurate and timely order fulfillment and maintain end user records.
• Report operational irregularities and defective materials for quality control.
• Recommend areas for improvement and assist in process enhancements.
• Support initiatives to improve operational efficiency and effectiveness.
• Help implement and practice 6S.
• Maintain and update required resources, fixtures, and equipment.