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Job Description

Overview

The Fabricator Services Coordinator is responsible for overseeing the performance and effectiveness of Caesarstone’s Managed Program fabricator network in the Western Region. This role focuses on supporting sales growth and service excellence through proactive management and collaboration with installation partners and retailers.

Responsibilities

  • Serve as the primary regional liaison between National Account Retailer field teams, the Caesarstone sales organization, and Managed Program fabrication and installation partners.
  • Oversee and evaluate regional fabricator performance, ensuring consistent execution across sales support, service reliability, installation quality, and overall customer experience.
  • Deliver ongoing guidance, training, and program communication to fabrication partners to ensure adherence to Caesarstone Managed Program standards.
  • Lead the execution and tracking of corrective action and performance improvement initiatives.
  • Support network optimization by identifying, onboarding, and transitioning fabrication partners.
  • Escalate and support the transition or replacement of underperforming fabrication partners.
  • Plan, facilitate, and participate in monthly and quarterly business reviews with partners and the sales team.
  • Coordinate and support retail store associate training initiatives.
  • Act as a regional point of coordination for customer service issues.

Requirements

  • Bachelor’s degree or equivalent professional experience preferred.
  • 5+ years of experience in field operations, service management, installation management, or related roles.
  • Demonstrated experience managing third-party vendors, contractors, or installation networks.
  • Strong understanding of installation processes, service quality standards, and performance management.
  • Proven ability to manage multiple priorities across a large geographic region.
  • Experience working with national or strategic retail accounts preferred.
  • Proficiency with CRM systems, reporting tools, and Microsoft Office applications.
  • Ability to travel regularly within assigned region.

Additional Information

  • Location: Remote - Ideal candidate will reside in major metro area in the West, including CA, OR, WA, NV, CO or AZ.
  • Position requires 2 to 3 weeks travel per month.
  • Working conditions require moderate lifting and mobility for up to 10 pounds.
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