Hiab

Overview

Hiab is a pioneer in smart and sustainable on-road load handling solutions, committed to making a difference for customers and building a better tomorrow. The Field Service Technician role involves performing service and maintenance on various equipment while contributing to productive customer relationships.

Responsibilities

• Inspect and perform service, troubleshoot on equipment such as Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists.
• Follow applicable safety rules, working practices, and environmental requirements.
• Stay updated with technical developments and complete technical courses as instructed.
• Respond to customer queries and concerns to maximize satisfaction.
• Maintain documentation and submit daily reports as specified.
• Recognize sales opportunities and communicate them to the District Service Manager.
• Coach and tutor junior colleagues and trainees as necessary.
• Promote a positive image of the Hiab brand and adhere to Quality System rules.

Requirements

• Ability to obtain and maintain a 1-year DOT Medical Card.
• Valid Driver’s License is required.
• No more than one moving violation in the last year, or two violations within a two-year time frame.
• High School diploma or equivalent is required.
• 5+ years of mechanical, hydraulic, and electrical operations experience.
• Appropriate diagnostic and troubleshooting skills.
• Own tools required.
• Know and comply with Hiab USA, Inc. Operating and Technical Procedures.

Benefits

• 401k
• Health Insurance
• Dental
• Vision
• PTO