Fronius USA

Overview

The Robotic Service Engineer III diagnoses and repairs automated welding equipment and the computer systems that control it. This position also provides training on Fronius equipment and is responsible for selling and installing Fronius products.

Responsibilities

• Presents demonstrations and conducts training in handheld automation systems.
• Installs systems for customers and reports all installations through the CRM RESCO application.
• Certifies customer operators and ensures maintenance personnel are fully trained on equipment purchased.
• Reports after-sales and warranties through the CRM RESCO application.
• Documents all customer work through the CRM RESCO application.
• Maintains the Houston facilities to ensure good working order and customer-presentable conditions.
• Maintains automation rental equipment to ensure operational condition.
• Maintains customer service records in CRM.
• Maintains automation service documents for all USA automation installations.
• Diagnoses electronic and electro-mechanical issues.
• Repairs damaged components, including electronic boards, motors, computers, and welding equipment.
• Promotes and supports the 'Fronius Way' philosophy.
• Provides advanced support for complex automation installations.
• Oversees major installations and conducts advanced level training.
• Acts as primary technical expert of Fronius USA Automation service personnel.
• Leads automation service personnel, including training, scheduling, and documentation of proficiency.
• Coordinates and assigns all in-house demonstrations and application work to automation service team.
• Maintains calibration standards and supports application tasks in the lab.
• Assists Automation Manager in interviewing service candidates.

Requirements

• Possess a valid U.S. Passport or have the ability to obtain one.
• Must have and maintain a valid USA driver's license.
• Must have one or more of the following: An Associate Degree in Mechanical and Electrical Technology; military certification in Mechanical Electrical Technology; 5-10 years of Mechanical and Electrical Maintenance experience; Bachelor Degree in Science Engineering in Electrical, Mechanical or Welding; or 5 years of work experience in the electronic field.
• Regular travel required.
• Fluent in speaking and writing the English language; Spanish and/or German desired but not required.
• Basic understanding of welding.
• Ability to read electrical wiring diagrams, mechanical drawings, and flow/pressure diagrams.
• Ability to troubleshoot basic software programming and ladder logic.
• Proper use of electrical and mechanical tools and test equipment.
• Proficient with all core Microsoft office products (Word, PowerPoint, Excel, Outlook).
• Advanced organizational, communication, problem-solving, multitasking, and time management skills.
• Proficient in all relevant Fronius processes and advanced welding automation systems.
• Prior team leadership and advanced technical troubleshooting experience strongly preferred.

Benefits

• 401k
• Health Insurance
• Dental
• Vision
• PTO

Additional Information

• Flexible work schedule with hybrid options.
• Employees will perform duties in an office environment and a field setting.
• Employees will be occasionally exposed to tripping hazards.
• Employee will be exposed to excessive noise levels in the work environment which will require ear protection.
• Employee will be exposed to welding arcs that emit UV light which requires the wearing of appropriate clothes.
• Fronius customers’ facilities are often hot (exceeding 100 F), high humidity (over 50%) and dirty.