Talently

Overview

Join an innovative leader in the manufacturing industry where advanced engineering meets top-tier service excellence. As a Service Engineer, you will be the primary technical expert supporting clients in the field, ensuring operational excellence and customer success across North America.

Responsibilities

• Provide on-site installation, validation, and commissioning of injection stretch blow molding machinery and molds.
• Diagnose, troubleshoot, and repair machinery and mold issues in accordance with company protocols.
• Train plant maintenance and management staff in the safe operation and maintenance of plastics manufacturing equipment.
• Deliver clear and organized service and expense reports, maintaining accurate records of work performed.
• Utilize technical documentation, manuals, and available resources to systematically solve equipment problems.
• Provide effective telephone support and remote troubleshooting to customers as required.
• Assist with molding trials, sampling, shipping preparation, and other Technical Service Center activities.
• Foster constructive relationships with internal international sales, service, and design teams.

Requirements

• Demonstrated experience with injection molding or injection stretch blow molding machinery.
• Strong troubleshooting and diagnostic skills for complex mechanical and electrical systems.
• Excellent customer service and communication abilities across all organizational levels.
• Ability to interpret mechanical, electrical, hydraulic, and pneumatic schematics and technical manuals.
• Organizational and time management skills with attention to accurate record keeping and reporting.
• Proficiency with MS Office (Word, Excel, PowerPoint) and general computer skills.
• Valid and unrestricted driver's license; ability to travel extensively (60-75%).
• Associate or Bachelor degree in Electrical or Mechanical Engineering or related discipline, or equivalent experience.

Additional Information

• Location: On Site - Smyrna, Georgia, United States