Shape Technologies Group

Overview

Flow International Corporation, a Shape Technologies Group company, is a global leader in advanced cutting and forming solutions, including ultrahigh-pressure waterjet, fiber laser, and press brake technologies. The Field Service Technician is responsible for installing, maintaining, and supporting Flow’s machinery, requiring strong mechanical and electrical skills and a customer-first mindset.

Responsibilities

• Install, commission, troubleshoot, and repair Waterjet, CNC Laser and Press Brake systems.
• Provide on-site and remote technical support to ensure optimal machine performance.
• Train customers in machine operation, preventive maintenance, and safety procedures.
• Diagnose and resolve mechanical, electrical, hydraulic, and software issues.
• Complete detailed service documentation and reports.
• Maintain up-to-date technical documentation and assist with parts identification.
• Establish and maintain strong customer relationships.
• Participate in on-call rotation for after-hours and holiday support.
• Perform routine and preventive maintenance.

Requirements

• High school diploma required; AA degree in Electronics, Robotics, or Mechanical Engineering preferred.
• Minimum 2 years of experience with Waterjet, CNC Laser, or Press Brake.
• Hands-on experience with industrial machinery installation or field service.
• Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems.
• Strong diagnostic and troubleshooting skills.
• Ability to analyze and resolve technical problems using sound judgment.
• Proficient in using Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with the ability to remain calm and professional under pressure.
• Ability to organize work, manage time effectively, and work independently.
• Valid driver’s license and passport.
• Ability to lift up to 70 lbs and perform physically demanding tasks.
• Willingness to work overtime and occasional weekends.

Benefits

• Health Insurance
• Dental
• Vision
• PTO
• 401k

Additional Information

• Travel extensively (up to 100% overnight, Monday–Friday; occasional international travel)