Stiles Machinery

Overview

As a Field Service Representative at Stiles Machinery, you will utilize your technical, electrical, and mechanical skills to install, troubleshoot, and support advanced machinery and software in real-world environments. Stiles has over 60 years of experience helping manufacturers across North America increase efficiency and productivity.

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles.
• Diagnose and resolve mechanical, electrical, and operational issues in the field.
• Document work performed, problems encountered, and customer concerns clearly and promptly.
• Recommend improvements pertaining to reliability, performance, and long-term operation.
• Build trusted relationships with customers and serve as a technical partner and problem solver.
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance.
• Maintain showroom equipment and assist with customer demos as needed.
• Continuously develop your skills and knowledge of the technology while working alongside vendor technicians and experienced Stiles team members.
• Travel regionally averaging four days per week, with overtime and mileage reimbursement.

Requirements

• A valid driver’s license and the ability to travel regularly.
• A flexible schedule and a strong sense of responsibility and professionalism.
• Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate’s degree, or a willingness to learn.
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program.

Benefits

• Competitive pay
• Health Insurance
• Dental
• Vision
• PTO
• Retirement options
• Nationally accredited training programs
• Ongoing technical development

Additional Information

• Regional travel averaging four days per week.
• Headquartered in Grand Rapids, Michigan with regional offices in High Point, North Carolina; North Wales, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.