Lam Research

Overview

The Field Service Engineer 2 position at Lam Research involves providing on-site repair and maintenance for complex electro-mechanical systems, primarily focusing on thin film deposition equipment. The role emphasizes technical troubleshooting, customer satisfaction, and collaboration within the Customer Support Business Group.

Responsibilities

• Provide quality on-site repair and maintenance service of complex electro-mechanical systems.
• Perform analytical troubleshooting of technical problems to component level.
• Conduct complete installation and relocation start-up services.
• Troubleshoot equipment problems and conduct diagnostic procedures.
• Lead installations and/or relocate equipment at customers’ sites.
• Conduct associated start-up, cut over, and check-out activities on newly installed systems.
• Remain up to date on equipment/tools through training and relevant materials.
• Assist in complex field modifications and updates as released in Engineering Change Notifications.
• Maintain records and reports to coordinate activities with supervisors and customers.
• Assist in the planning, management, and execution of limited scope projects.
• Provide technical instruction and mentoring for Engineer Level 1 and 2.
• Professionally represent the company to the customer and develop good customer relations.

Requirements

• BS degree in electronics, engineering or applicable field with a minimum of 5 years of work experience, or an Associates degree with 6+ years of relevant experience.
• Previous experience in installation, maintenance, repair, and troubleshooting of semiconductor capital equipment.
• Ability to work in a clean room environment and wear appropriate personal protective safety equipment.
• Ability to work rapidly for prolonged periods, including bending, stooping, reaching, walking, sitting, and standing.
• Understand and work from electrical and mechanical schematics and diagrams.
• Ability to interpret operation manuals to determine root cause of tool failures.
• Experience in Microsoft Office Suite and data analysis tools.
• Ability to work independently and cooperatively in a team with minimal supervision.
• Perform effectively in a demanding environment with changing workloads.
• Adhere to customer rules and policies regarding worksite behavior and safety.
• Able to travel frequently.

Additional Information

• Hybrid work location models available: On-site Flex and Virtual Flex.