Dematic

Overview

Dematic Corporation is hiring a Regional Field Service Technician to provide service, repair, and maintenance training for installed Dematic systems and equipment. This role is crucial for maintaining customer goodwill and ensuring high system availability and customer satisfaction.

Responsibilities

• Participates in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
• Participates in training customers on semi-complex products and services.
• Performs semi-complex maintenance on tools and test equipment, maintaining documents of all inspections and repairs.
• Participates in responding to semi-complex service calls.
• Assesses semi-complex product/equipment performance and recommends modifications.
• Performs semi-complex work within technical or paraprofessional areas.
• Identifies and solves problems as they occur, referring complex issues to others.

Requirements

• Trade school graduate or two-year Associate’s degree in a mechanical, electrical, or mechanical technician program; Bachelor's degree in engineering preferred.
• Minimum two years of experience in troubleshooting electromechanical and/or mechanical equipment.
• Experience with material handling equipment, especially AGV, AS/RS, or conveyors is highly prized.
• Must be willing to travel on short notice and spend more than 80% of the time traveling.
• Must be available during off hours and willing to work weekends and holidays.
• Ability to act calmly in stressful situations.
• Must be able to write clear and concise trip reports.
• Knowledge in the use of personal computers for word processing and database functions is required.
• Working experience with troubleshooting Programmable Logic Controllers (PLC) is required.

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Additional Information

• This role can be based anywhere throughout North America, preferably by an airport for travel.
• Overtime and occasional weekend work may be required.