Total Warehouse

Overview

The Field Service Technician, under the supervision of the Service Manager, is responsible for maintenance, repair, and troubleshooting of forklifts and material handling equipment while ensuring excellent customer service and maintaining relationships with clients.

Responsibilities

• Troubleshoot, diagnose, and repair all makes of lift trucks and components.
• Perform all assigned Planned Maintenance (PM) on customer lift trucks.
• Conduct proper PM’s and engine tune-ups on most makes of equipment without supervision.
• Operate service van in a clean, safe, and secure manner following all safety rules.
• Assist with training and mentoring apprentice mechanics.
• Follow all safety procedures and company policies.
• Demonstrate exceptional customer service skills while interfacing with clients.
• Identify and order necessary replacement parts.
• Test lift equipment to ensure repairs were completed correctly.
• Ensure batteries for electric forklift trucks are fully charged.
• Inspect lift equipment to ensure proper and safe operation.
• Use TW Mobile application to process service calls and enter service order details.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• 3 to 5 years prior mechanical experience in lift truck repair or related fields.
• Valid driver's license and good driving record.
• Excellent mechanical repair skills.
• Strong analytical and problem-solving skills.
• Ability to visually diagnose mechanical issues.
• Proficient with computer diagnostic equipment and software.
• Ability to read service and repair manuals.
• Ability to perform repairs in a timely fashion.
• Ability to read work orders and understand electrical and hydraulic schematics.
• Excellent verbal and written communication skills.
• Ability to work at a fast pace and under pressure.
• Advanced customer service skills.
• Ability to use all special tools properly.