Global Pacific Support

Overview

Genius Agency AI is seeking a detail-oriented and organized Mechanic Shop Admin to manage the administrative functions of their automotive repair shop. The role involves handling customer inquiries, scheduling appointments, maintaining records, and supporting day-to-day operations, requiring excellent communication skills and a customer-focused approach.

Responsibilities

• Manage the front desk operations, greeting customers and assisting with their inquiries.
• Schedule appointments for vehicle repairs and maintenance, ensuring efficient use of shop resources.
• Maintain accurate records of customer interactions, service requests, and repair activities.
• Assist in processing invoices and payments, ensuring timely and accurate billing.
• Handle phone calls, emails, and online inquiries from customers in a professional manner.
• Coordinate with technicians to keep track of service progress and provide updates to customers.
• Ensure the shop is well organized and that all necessary supplies are stocked.
• Assist in preparing reports and documentation as required.
• Maintain a clean and welcoming environment for customers and staff.

Requirements

• Prior experience in an administrative role, preferably in an automotive repair shop.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using scheduling and invoicing software.
• Ability to multitask and work effectively in a fast-paced environment.
• Attention to detail and accuracy in record-keeping.
• Customer service-oriented mindset.
• Basic understanding of automotive terminology and repair processes is a plus.
• Proficient in Microsoft Office Suite or similar software.
• High school diploma or equivalent; additional certifications in administration or a related field is a plus.

Benefits

• Competitive Salary
• Remote Position
• Schedule Flexibility