Overview
We are seeking a hands-on Field Service Engineer who enjoys solving mechanical problems, working directly with industrial equipment, and traveling to customer sites across North America and occasionally internationally. This role is ideal for a mechanically-minded professional who enjoys taking things apart, figuring out how they work, and helping customers keep critical equipment running.
Responsibilities
- Install, commission, troubleshoot, and start up industrial machinery at customer sites
- Perform mechanical and electrical diagnostics and repairs in the field
- Provide technical support during and after warranty periods, both onsite and remotely
- Train customer personnel on equipment operation, maintenance, and best practices
- Conduct equipment demonstrations and prototype/sample part manufacturing
- Document service activities and communicate findings with customers and internal teams
- Support continuous improvement efforts and assist with special projects as needed
Requirements
- 2-year technical degree OR 4+ years of military experience in a mechanical or electrical field
- 3+ years of experience troubleshooting industrial machinery
- Previous field service, maintenance, manufacturing, or industrial equipment experience preferred
- Strong mechanical aptitude with the ability to diagnose and solve equipment issues independently
- Customer-focused approach with strong communication skills
- Excellent critical thinking and problem-solving abilities
- Strong commitment to workplace safety
- Ability and willingness to travel 50-75% following training
Additional Information
- Travel will range between 50-75% after training
- Most travel occurs during the workweek with weekends typically spent at home
- Valid passport required or ability to obtain one
- Occasional international travel may be required, including trips to Switzerland for training or customer support