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Job Description

Overview

The Service Technician role at Grundfos involves diagnosing, repairing, and delivering exceptional service for critical pump systems, contributing to smarter solutions for water movement and quality of life. This position emphasizes a strong safety culture and is remote, preferably for candidates residing in North Carolina, with travel along the East coast.

Responsibilities

  • Conduct inspection, fault analysis, warranty qualification, repair, and performance testing of returned pumps in the workshop and at customer sites.
  • Register customer information, perform risk assessments, and clean pumps according to EHS sanitary requirements upon receival.
  • Process warranty claims in FAS, report product quality issues in QIP, and prepare quotations for non-warranty repairs.
  • Deliver professional repair reports to customers, coordinate packing and shipping of completed units, and handle merchant returns and credit processing.
  • Perform regular workshop maintenance including calibration and upgrade of equipment and tools, and conduct workplace safety inspections.
  • Maintain strong relationships with customers, service partners, and internal stakeholders while communicating Safety, Health, and Environment matters.

Requirements

  • A bachelor’s degree or equivalent in a technical discipline (mechanical, electrical, or related field).
  • A minimum of 5+ years of relevant work experience in a service, repair, or workshop environment.
  • Experience servicing Pumps, motors, controls, or have rotating equipment experience is required.
  • Proficiency with SAP, MS Word, and MS Excel.

Benefits

  • Health Insurance
  • PTO

Additional Information

  • This position will report directly to the Head of Service & Solutions for the Midwest.
  • The role is remote with a preference for candidates in North Carolina.
  • Willingness to travel along the East coast to various customer sites as needed.

Benefits

Health Insurance
PTO
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How this job compares in Wilmington, DE

Pay in context

At roughly $31/hr, this posting comes in about 17% below the $38/hr median for welding jobs in Wilmington, DE, where the middle half runs $30–$42/hr across 8 postings with published pay. Put another way, it pays more than about 50% of the comparable postings we have wage data for. That gap is worth raising directly — in a market this size there is normally room to negotiate toward the median, particularly if you already hold the certifications the posting asks for.

The local market in Wilmington, DE

We're tracking 11 other active welding openings in Wilmington, DE right now, from 9 different employers. 4 of them were added in the last week. Across Delaware as a whole we're tracking 22 other active welding openings from 18 employers. A metro this active generally means you have real leverage — employers here are competing for the same welders. Browse every welding job in Wilmington, or widen the search to Delaware.

The most active employers in Delaware at the moment, by number of open welding reqs, are Baltimore Aircoil Company, Inc. (3), Sargent & Lundy (2), and EquipmentShare (2). Volume like that usually means either a genuine expansion or a staffing agency working several client sites — worth knowing which before you apply.

Similar openings near Wilmington, DE

Pay figures are medians computed from live postings in the Welding Pros index, not from survey data, and they move as employers post. Service Technician figures were last recalculated when this page was built.