Enphase Energy

Overview

Enphase Energy is a global energy technology company that provides solar, battery, and electric vehicle charging products. The Field Service Technician role involves on-site support for Distribution and Installation Partners, focusing on delivering exceptional customer service.

Responsibilities

• Travel up to 50% for site visits, including out-of-state trips and overnight stays.
• Service Enphase PV and storage systems within the assigned territory.
• Liaise between the scheduling team and homeowners for site visit coordination.
• Perform onsite testing and diagnostics to evaluate system performance.
• Complete solar maintenance reports and required documentation accurately.
• Perform microinverter maintenance and update the Enlighten monitoring system.
• Utilize standard field tools for installation and maintenance tasks.
• Install and route conduit, copper piping, and flexible tubing.
• Participate in regular safety training and adhere to safety protocols.
• Maintain tool inventory and adhere to tool management standards.
• Respond promptly to customer needs and deliver high-level customer service.
• Follow OSHA safety standards on job sites.
• Train and mentor team members on installation techniques.
• Demonstrate attention to detail in reviewing system designs.
• Work independently with minimal supervision.
• Identify opportunities for process improvement.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 2+ years of experience in electrical installation and service.
• Valid state driver’s license with a clean driving record.
• Proficiency with computers and Microsoft Office applications.
• Ability to read and interpret plan sets.
• Strong communication and presentation skills.
• Strong time management and organizational skills.
• Detail-oriented with a focus on accuracy and quality.
• Knowledge of safety and security procedures.
• Ability to follow instructions and respond to feedback.
• Demonstrates sound judgment and decision-making skills.
• Flexible and adaptable to manage change and challenges.
• Willingness to learn various tools and techniques.
• Positive team player contributing to a collaborative environment.
• Demonstrates integrity, professionalism, and strong work ethic.
• Ability to work outside of regular business hours as needed.
• Commercial or residential electrical license.
• NABCEP certification.

Additional Information

• Regularly lift and/or move up to 60 pounds of tools and equipment.
• Work in outdoor environments in various weather conditions.