Volvo Penta

Overview

Volvo Penta North America (VPNA) is seeking a Field Service Engineer for the Northeast region to provide technical support and service for marine and industrial applications. This role requires strong mechanical and electronic expertise to assist customers and service partners while promoting next-gen technologies.

Responsibilities

• Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines.
• Respond to advanced technical inquiries via phone, case management, and on-site service.
• Act as a liaison between the dealer base, customers, technical support, and quality teams.
• Lead investigations into product complaints, failures, and reported safety incidents.
• Provide structured feedback loops with Technical Support and Competence Development teams.
• Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
• Promote a continuous improvement mindset in field service activities.
• Assist with development and rollout of service bulletins and OEM communications.
• Promote consistent use of Volvo Penta digital tools.
• Support trade shows, product events, and customer meetings as required.
• Mentor technical support specialists and develop support processes for emerging technologies.

Requirements

• Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field; Bachelor's degree preferred.
• Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
• Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices.
• Working knowledge of warranty processes, dealer operations, and industrial trade practices.
• Experience and/or certifications in emerging powertrain technologies preferred.
• Demonstrated interpersonal skills and ability to interface with all levels of employees and stakeholders.
• Advanced communication and presentation skills in both US and global contexts.
• Intermediate proficiency with Microsoft 365 tools.
• Ability to read, write, understand, and speak English; bilingual a plus.

Benefits

• Health Insurance
• PTO
• 401k

Additional Information

• Field-based role with responsibility for a defined US territory.
• Candidates must live within reasonable distance of a major airport.
• Up to 50% travel, mostly domestic with some international.