Xylem

Overview

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites, including troubleshooting mechanical, electrical, and diesel equipment, performing preventative maintenance, and managing parts inventory.

Responsibilities

• Initiate and execute field service activities at customer sites in a safe, efficient, and professional manner.
• Proactively troubleshoot and diagnose mechanical, electrical, diesel, and other technical equipment.
• Perform preventative maintenance, inspections, and repairs to support equipment reliability.
• Identify and correct safety issues involving company- and customer-owned equipment.
• Manage parts inventory and ensure required materials are available to support field service activities.
• Communicate professionally with customers regarding equipment condition, service needs, and recommended solutions.
• Maintain company property, tools, equipment, and vehicles in good working condition.
• Work independently with minimal supervision while effectively managing service activities and priorities.
• Collaborate with internal teams and customers to resolve technical issues and meet service commitments.
• Demonstrate accountability, innovation, and empowerment while supporting a high-impact culture.

Requirements

• High school diploma or equivalent required.
• 2–5 years of technical work experience, including industrial or commercial process water experience.
• Electrical, mechanical, diesel, and/or fusion experience depending on business unit.
• Previous field service, industrial maintenance, or related technical experience required.
• Industry-specific licenses or certifications may be preferred.
• Ability to obtain required customer site clearances, including TWIC, DISA, or other site-specific requirements.
• Ability to obtain and maintain a DOT Medical Card.
• Strong technical knowledge and troubleshooting abilities.
• Strong mechanical and electrical problem-solving skills.
• Ability to work independently with minimal direct supervision.
• Strong customer service and communication skills.
• Experience using Microsoft Office applications and smart devices.
• Ability to synthesize technical information and communicate it clearly.
• Strong critical thinking and problem-solving abilities.
• Ability to use customer insights and technical information to develop solutions in new and unexpected situations.

Benefits

• Health Insurance
• Dental
• Vision
• 401k
• PTO