Fives

Overview

Fives HPM is seeking a Field Service Technician to provide installation, maintenance, troubleshooting, and technical support to customers throughout Texas and the United States. This position is highly travel-focused and ideal for technicians who enjoy working independently and solving technical problems.

Responsibilities

• Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities.
• Follow verbal and written technical instructions and interpret drawings and service documentation.
• Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.
• Observe customer qualification runs and verify that machine accuracy and quality meet specifications.
• Notify Technical Support or the Service Coordinator of deviations from specifications or technical problems.
• Prepare complete and accurate service reports in accordance with established procedures.
• Train customer personnel on the proper operation, maintenance, and repair of machines and equipment.
• Notify customers of unsafe operating practices observed during field service activities.
• Provide feedback and recommendations to support the improvement of Fives products.
• Maintain regular and predictable attendance.
• Work overtime and/or off-shifts as required by business and customer needs.
• Interact effectively with customers, colleagues, and other stakeholders.

Requirements

• Strong mechanical, electrical, and CNC technical capabilities.
• Associate degree (A.A.) or equivalent; two to four years of related experience or training.
• Valid driver's license.
• Ability to obtain a passport and credit card for business travel.
• Ability to read and understand international print symbols.
• Ability to safely and effectively use general hand tools.
• Ability to read and analyze professional journals, technical procedures, and business materials.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions.
• Ability to work with mathematical concepts including probability and geometry.
• Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
• Working knowledge of word-processing and spreadsheet software.
• Ability to effectively use internal service and communication systems.

Benefits

• Competitive compensation
• 401k
• Health Insurance
• PTO

Additional Information

• Position requires extensive travel, including overnight and multi-day assignments.
• Candidates should ideally be based in Texas, preferably near a major airport.
• Fond du Lac, Wisconsin office will serve as the technician’s home office.