Mettler-Toledo International, Inc

Overview

The Field Services Engineer position at Mettler Toledo involves conducting on-site installations, repairs, preventive maintenance, and customer training for assigned instrumentation. The role emphasizes exceptional customer service and expertise while representing the company's standard of 'Trusted Advisor'.

Responsibilities

• Conduct on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation.
• Establish and maintain the 'Trusted Advisor' role for all customer interactions.
• Successfully complete advanced and expert level instructor led service product training.
• Document, communicate and manage customer issues with Sales, Service and Support.
• Proactively prioritize, schedule, track and execute service assignments.
• Document and report scheduling, utilization and escalation in a timely manner.
• Provide feedback on non-conformance issues for quality enhancements.
• Manage and control field inventory.
• Manage administrative time and deliver required e-work accurately and timely.
• Quickly escalate ongoing, prolonged field situations to service management.
• Demonstrate exemplary skills in customer relations and enhance customer satisfaction.
• Manage all travel and support expenses at or below budget.
• Perform all other duties as assigned.

Requirements

• Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field.
• Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus.
• Excellent customer service and communication skills both oral and written – English required.
• Valid driver’s license and good driving record.
• Knowledge of Windows-based operating systems.
• MS Word - Level 1 proficiency.
• MS Excel - Level 2 proficiency.
• Familiarity with Internet Explorer.

Benefits

• Health Insurance
• Dental
• Vision
• 401k
• PTO