BLM GROUP

Overview

BLM GROUP USA is a manufacturer that partners with innovative companies to support their growth and success. The Field Service Technician role involves performing installations, maintenance, and repairs on BLM equipment at customer sites, ensuring excellent customer service and satisfaction.

Responsibilities

• Support the sales staff in servicing BLM equipment
• Install new equipment at customer sites
• Perform preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
• Document all service performed on the equipment and future service needs
• Maintain excellent customer service and customer satisfaction
• Demonstrate applicable BLM GROUP software capabilities to the customer
• Prepare time sheets, service reports, and installation forms accurately and timely
• Track expenses and complete expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Work overtime as required by workload and customer necessity
• Travel up to 100% as assigned by management
• Perform other duties as assigned by management

Requirements

• High School Diploma required, Associate Degree in a technical discipline preferred or comparable military experience
• 2 – 4 years of experience in a similar technical position
• At least one year of experience in a customer service role
• Experience with Trumpf laser machine, Amada Laser, Mazak laser, or similar laser machinery preferred
• Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting
• Ability to utilize electric/electronic test/measurement equipment
• Ability to analyze and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information
• Ability to document technical data accurately
• Proven customer service skills with a focus on customer relationships
• Highly organized with excellent verbal and written communication skills
• Ability to work effectively with minimal supervision
• Resourceful in seeking assistance based on technical situations
• Excellent time management skills
• Effective team player who can work with all levels of team members and customers
• Fluent in Italian preferred, but not necessary

Benefits

• Health Insurance
• Dental
• Vision
• 401k

Additional Information

• The position requires up to 100% travel, both domestically and internationally.
• The work environment includes a manufacturing facility with moderate to loud noise levels and occasional office work.