BLM GROUP

Overview

BLM GROUP USA is seeking an Applications Technician to assist in the development of customer applications and provide exceptional customer support. The role involves machine installation, tooling verification, and customer training, while contributing to the innovative solutions that drive the global economy.

Responsibilities

• Assist in the development and validation of customer parts, including the creation and optimization of part programs.
• Installation, set-up, and program machines & tooling required to perform the customer applications.
• Perform machine installations at the customer sites.
• Provide support to customers both during and after the sales process.
• Solve minor technical issues found during the commissioning, tooling validation, acceptance, and/or installation processes.
• Learn how to analyze customer drawings to determine the feasibility of an application utilizing BLM’s product offerings.
• Collaborate with Pre-Sales Applications and Sales team to suggest features, accessories, and/or software products to aid the customer in their application.
• Conduct customer run-off acceptance tests at the Novi, MI location and eventually conduct these independently.
• Install and remove machine components as required, according to the BLM GROUP USA sales order.
• Conduct customer training on the proper use and function of the Tube & Wire Forming Products.
• Learn the internal procedures of BLM GROUP USA to assist in performing the required job functions to successfully complete Tube & Wire Forming Products projects.
• Maintain a positive rapport and business relationship with internal and external customers by providing outstanding customer service.
• Adhere to all safety protocols and guidelines to ensure a safe working environment.
• Travel 75-100% as required by management.
• Other duties as assigned by management.

Requirements

• High school diploma or equivalent; technical certification or relevant coursework in manufacturing/design/engineering or a related field is a plus.
• 2+ years of experience in Tube Bending, Wire Bending, and/or End Forming processes.
• Strong mechanical aptitude and hands-on experience with mechanical systems.
• Strong electrical aptitude and hands-on experience with electrical systems.
• Experience with 2D/3D design software is a plus (ex. SolidWorks, SolidEdge, AutoCAD).
• Experience with or understanding of GD&T is a plus.
• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
• Ability to read and interpret technical drawings and manuals.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic to intermediate understanding of bending tool designs and how they apply to specific machine and part applications is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Able to effectively use the Internet.
• Highly organized.
• Excellent verbal and written communication skills.
• Must be able to work effectively with minimal supervision.
• Must have excellent time management skills.
• Able to effectively work with all levels of team members and all types of customer personalities.
• Fluent in Italian and/or Spanish preferred, but not necessary.

Benefits

• Health Insurance
• Dental
• Vision
• 401k

Additional Information

• The position requires approximately 75-100% travel.
• Technicians must be available to travel both domestically and internationally as required by management.