BLM GROUP

Overview

BLM GROUP USA is seeking a Field Service Technician to support innovative companies by performing equipment installations, maintenance, troubleshooting, and repairs at customer sites. The role emphasizes customer satisfaction and effective communication while working in a diverse and inclusive environment.

Responsibilities

• Support the sales staff in servicing BLM equipment.
• Install new equipment at customer sites.
• Perform preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at their sites.
• Document all service performed on the equipment and future service needs.
• Maintain excellent customer service and customer satisfaction.
• Demonstrate applicable BLM GROUP software capabilities to customers.
• Prepare time sheets, service reports, and installation forms accurately and timely.
• Track expenses and complete expense reports in a timely manner.
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
• Communicate with other departments as necessary.
• Work overtime as required by workload and customer necessity.
• Travel up to 100% as assigned by management.
• Perform other duties as assigned by management.

Requirements

• High School Diploma required; Associate Degree in a technical discipline preferred or comparable military experience.
• 2 – 4 years of experience in a similar technical position.
• At least one year of experience in a customer service role.
• Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery is accepted.
• A clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to understand and use I/O structure for technical troubleshooting.
• Ability to effectively utilize electric/electronic test/measurement equipment.
• Must be able to analyze and resolve technical mechanical or electrical issues based on measured data.
• Proficient in reading and comprehending technical information.
• Ability to document technical data accurately.
• Excellent verbal and written communication skills.
• Highly organized and able to work effectively with minimal supervision.
• Resourceful in seeking assistance based on technical situations.
• Must have excellent time management skills.
• Effective team player who can work with all levels of team members and customers.
• Fluency in Italian preferred, but not necessary.

Benefits

• Health Insurance
• Dental
• Vision
• 401k

Additional Information

• The position requires up to 100% travel, both domestically and internationally.