ENGEL North America

Overview

ENGEL is a leader in the injection molding industry, known for its innovative spirit and commitment to sustainable growth. The company is seeking a Field Service Technician to join its Service Department in Dallas, TX, offering a dynamic workplace and excellent benefits from the first day of hire.

Responsibilities

• Troubleshoots and repairs injection molding machines and robots.
• Conducts tests and inspections on mechanical, hydraulic, pneumatic, electrical, and electronic components.
• Performs software and hardware installations.
• Conducts safety checks on equipment.
• Educates customers on equipment operation.
• Manages resolution of customer issues and orders replacement parts as necessary.
• Instructs other Service Technicians and customer operators on maintenance and safe operations.
• Communicates with Central Service/Manufacturing/Parts Center for problem resolution.
• Provides written reports to the Service Manager.

Requirements

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 5+ years in injection molding troubleshooting or processing.
• Knowledge of blueprints and schematics for troubleshooting systems.
• Experience with injection molding machines and a well-rounded skill set.
• Knowledge of the injection molding process.
• Ability to troubleshoot problems systematically.
• Knowledge of microprocessor programming.
• Familiarity with materials such as PET, Polypropylene, Polyethylene, Styrene.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers with tact and diplomacy.
• Must have a valid Passport and driver's license in good standing.

Benefits

• Health Insurance
• Dental
• Vision
• 401k
• PTO

Additional Information

• Position involves occasional voluntary travel on weekends.
• Comprehensive vehicle program with monthly stipend and mileage reimbursement.
• $75 per diem when traveling.