Victaulic

Overview

Victaulic is seeking a Field Tool Technician for their Application Engineering team in the Southwest. This role involves providing on-site tool support, maintenance, and consulting services at customer facilities, requiring extensive travel and technical expertise.

Responsibilities

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
• Independently coordinate and schedule customer visits based on availability and customer requirements.
• Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity.
• Provide on-site tool support and maintenance at customer facilities.
• Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment.
• Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions.
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment.
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites.
• Maintain customer tool inventories and service records; prepare detailed service reports and recommendations.
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices.
• Follow all company safety requirements and procedures, and participate in safety reviews.

Requirements

• 3+ years of field service or equipment maintenance experience.
• Mechanical aptitude and high organizational skills.
• Proficiency in reading technical manuals, schematics, shop math, and precision instruments.
• Capability to perform all field service functions, including equipment setup, maintenance, and repair.
• Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service.
• Ability to lift within OSHA-approved safe lifting limits and work at heights, in confined spaces, and in various industrial environments.
• Comfort with extensive travel (up to 80%).
• Proficiency in Microsoft Office products and using computer systems to generate customer service reports.

Benefits

• 401k
• Health Insurance
• Life Insurance
• Short-term Disability
• Long-term Disability
• Parental Leave