Toho Technology

Overview

Toho Technology Inc. is an industrial technology manufacturer and distributor seeking a Chicago-based Field Service & Assembly Technician to install, maintain, and support advanced semiconductor process metrology systems in customer labs across the country. The role combines hands-on field service, in-house precision assembly, and direct customer contact, ideal for someone with experience in precision electronic assembly, testing, and troubleshooting who enjoys travel and problem-solving.

Responsibilities

• Install, upgrade and repair Toho equipment and partner company equipment at customer sites.
• Troubleshoot and repair mechanical and electrical problems, including relay control circuits, laser optics, electronic boards, and control software.
• Run qualification tests, train customer operators and maintenance technicians, and obtain signed acceptance.
• Assist customers by phone and email with troubleshooting, spare parts, and operation.
• Complete Field Service Reports and Certificates of Calibration, and send daily on-site progress updates to your supervisor.
• Run lab demonstrations for customers and present data in PowerPoint.
• Coordinate with the Japan office on product development feedback.
• Produce and test ECV sealing ring consumables for customer instruments.
• Build spare parts kits, accessories, and sub-assemblies for repair jobs.
• Help solve parts-obsolescence problems.
• Plan monthly objectives in Outlook and review them weekly with your supervisor.
• Keep Field Service Records in Zoho following company standards.
• Update product manuals and technical documentation, including ECOs.

Requirements

• Bachelor’s degree in Mechanical, Materials Science or Electro-Mechanical Engineering, Computer-Machine Integration, Computer Programming, Software Development or a related field.
• Ability to travel domestically and internationally 25–50% of the time.
• Ability to lift up to 50 lbs.
• Must be authorized to work in the U.S. now and in the future; Toho does not offer visa sponsorship for this role.
• Preferred: Japanese/English bilingual.
• Experience maintaining and repairing electrical and mechanical equipment.
• Ability to read wiring diagrams, schematics, and mechanical, pneumatic and hydraulic drawings.
• Hands-on use of multimeters, oscilloscopes, pneumatic calibrators and other diagnostic instruments.
• Understanding of vacuum systems and experience with vacuum equipment.
• Experience with a CRM (Zoho, Salesforce) and Microsoft Office (Word, Excel, Outlook); QuickBooks a plus.
• Strong customer-facing communication skills by phone, email and in person, including explaining technical results clearly.
• Awareness of health and safety in a manufacturing environment.

Benefits

• 401k
• Health Insurance
• Dental
• Vision

Additional Information

• When not traveling, you’ll work on-site at our Chicago office every day.
• Occasional evening video calls with colleagues in Asia.