DMW&H

Overview

DMW&H is a premier Automated Material Handling Systems Integrator based in Northern NJ, recognized as one of the best places to work in New Jersey for eight consecutive years. The Service Technician II provides maintenance, troubleshooting, and technical support for customer material handling and conveyor systems while delivering exceptional customer service.

Responsibilities

• Represent DMW&H professionally during all customer interactions.
• Develop and maintain positive, responsive customer relationships.
• Accurately and timely complete work orders, service reports, repair recommendations, and equipment surveys.
• Recommend repair solutions and replacement parts based on equipment condition.
• Maintain company-provided service vehicle and equipment in a clean, safe, and professional manner.
• Identify potential equipment risks and communicate recommendations to management and customers.
• Repair and maintain conveyor systems, power and free rail systems, and related material handling equipment.
• Support continuous improvement initiatives while maintaining high standards of quality and customer satisfaction.
• May be assigned to special projects or required to perform other duties not listed above.
• Responsible for protecting confidential information in accordance with company security policies.