Komatsu

Overview

The Field Service Technician position at Gigaphoton, a leader in advanced Excimer LASERs within the Semiconductor Industry, involves structured training and on-the-job learning to support the installation, maintenance, troubleshooting, and repair of technical systems at customer sites. This role is a stepping stone towards becoming a Field Service Engineer.

Responsibilities

• Participate in structured training to develop technical proficiency in preventive maintenance and troubleshooting.
• Assist with on-site installation, maintenance, and repair activities according to established procedures.
• Learn to use required service tools, systems, and software, including Windows-based applications.
• Research and help resolve hardware and software issues under guidance.
• Support root cause analysis by gathering data and documenting findings.
• Provide logistics support, including moving parts and coordinating shipments.
• Maintain training schedules and track on-the-job development.
• Communicate and escalate issues promptly to supervisors.
• Work overtime as needed to meet business and customer requirements.

Requirements

• High school diploma or GED required; associate degree or comparable technical training preferred.
• Demonstrated aptitude, initiative, and willingness to learn in a technical service environment.
• Effective verbal and written communication skills.
• Ability to develop knowledge of laser theory and maintenance practices.
• Ability to learn and apply designated technical systems and analytical tools.
• Ability to develop troubleshooting skills for diagnosing computer issues.
• Demonstrated potential to develop time management and problem-solving skills.

Additional Information

• Onsite position located in Phoenix, Arizona.
• Physical movement requirements include the ability to move throughout the work area and travel as needed.