Volvo Penta

Overview

Volvo Penta North America (VPNA) is seeking a Field Service Engineer for the West region, specifically Arizona and Nevada. This role involves providing advanced technical support and troubleshooting for marine and industrial applications, contributing to sustainable transport solutions.

Responsibilities

• Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions.
• Respond to advanced technical inquiries via phone, through case management, and on-site service when required.
• Act as a liaison between our dealer base, customers, technical support and quality teams.
• Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems.
• Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps.
• Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
• Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers.
• Assist with development and rollout of service bulletins, OEM communications, and support campaigns.
• Promote consistent use of Volvo Penta digital tools including VPPN and case management.
• Support trade shows, product events, and customer meetings as required.
• Mentor technical support specialists acting as a technical and professional role model.
• Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics.

Requirements

• Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field; Bachelor’s degree preferred.
• Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
• Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices; experience with Volvo Penta products preferred.
• Working knowledge of warranty processes, dealer operations, and industrial trade practices.
• Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
• Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders.
• Advanced communication and presentation skills in both US and global contexts.
• Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams).
• Ability to read, write, understand, and speak English; bilingual (English plus Spanish, Swedish, etc.) a plus.

Benefits

• Health Insurance
• Dental
• Vision
• PTO
• 401k

Additional Information

• Candidates must live within reasonable distance of a major airport.
• Travel Requirement: Up to 50% travel, mostly domestic with some international.