Machine Solutions Inc.

Overview

Machine Solutions is a leading provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. The Field Service Technician role involves troubleshooting equipment, providing customer support, and traveling to customer sites globally.

Responsibilities

• Provide world-class support to customers through onsite visits, remote troubleshooting, email, phone, and in-house customer visits.
• Manage assigned customer cases from initial assignment through successful resolution.
• Respond quickly and professionally to customer inquiries, support requests, and equipment issues.
• Build strong customer relationships while delivering an exceptional service experience.
• Lead and support equipment installations, upgrades, and commissioning activities.
• Perform scheduled preventive maintenance and unscheduled equipment repairs.
• Complete complex field upgrades, including mechanical modifications and software updates.
• Troubleshoot and resolve mechanical, electrical, pneumatic, and software-related equipment issues.
• Apply advanced technical knowledge to diagnose root causes and implement effective solutions.
• Read and interpret electrical schematics, engineering drawings, and technical documentation.
• Support customers with equipment operation, maintenance, and best practices.
• Assist with Factory Acceptance Tests (FATs) and customer demonstrations.
• Partner with Engineering, Quality, Operations, and other teams to resolve complex issues and improve product performance.
• Create and maintain service documentation, troubleshooting guides, and preventive maintenance procedures.
• Identify opportunities to improve training programs, service procedures, and product quality.
• Mentor and guide junior Field Service Technicians.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or a related field and 2–4 years of field service experience; or Associate degree, technical/vocational training, or equivalent and 3–5 years of field service experience; or an equivalent combination of education, training, and experience.
• Strong troubleshooting abilities in electrical, mechanical, pneumatic, and software systems.
• Ability to read and interpret electrical schematics and engineering blueprints.
• Familiarity with automated equipment and control systems.
• Comfortable learning through technical documentation and video-based training.
• Skilled in problem-solving, root cause analysis, and data interpretation.
• Fluent in English, both written and verbal.
• Ability to create reports, technical documentation, and customer communications.
• Strong presentation and customer-facing skills.
• Proficiency with Microsoft Office applications.
• Valid driver's license with the ability to drive internationally.
• Ability to obtain and maintain a passport without restrictions.
• Willingness to travel 50% or more, including international destinations.

Additional Information

• This position is highly active and requires frequent standing, walking, climbing, bending, kneeling, crouching, and working around industrial equipment.
• Team members may occasionally lift up to 40 pounds and must be able to safely work in manufacturing and customer-site environments while following all safety protocols and PPE requirements.