Lapmaster Wolters

Overview

The Field Service Engineer serves as a trusted technical partner to customers, ensuring the successful installation, commissioning, performance, and lifecycle support of company equipment. This role focuses on maximizing customer uptime, driving operational excellence, and delivering an exceptional service experience while maintaining high standards of quality and safety.

Responsibilities

• Lead the installation, commissioning, startup, and validation of equipment at customer sites.
• Interpret mechanical drawings, electrical schematics, pneumatic diagrams, and technical documentation.
• Calibrate machine components, perform system testing, implement upgrades and modifications, and train customer personnel.
• Diagnose and resolve mechanical, electrical, pneumatic, hydraulic, and controls-related equipment issues.
• Utilize diagnostic tools and structured problem-solving techniques to identify root causes and implement corrective actions.
• Respond to customer inquiries, service requests, and emergency situations.
• Perform preventive, predictive, and corrective maintenance to ensure equipment reliability.
• Inspect equipment for operational effectiveness and execute repairs.
• Build and maintain strong customer relationships by delivering exceptional service.
• Promote a culture of safety by adhering to all company, customer, and regulatory requirements.
• Maintain current knowledge of products, technologies, and industry best practices through ongoing training.

Requirements

• Associate degree or technical certification in Mechanical Technology, Electrical Technology, Mechatronics, Industrial Maintenance, Engineering Technology, or a related field required.
• Bachelor's degree in Engineering or Engineering Technology preferred.
• Minimum of 3 years of experience in equipment installation, maintenance, field service, troubleshooting, or industrial automation environments.
• Experience commissioning and servicing industrial machinery preferred.
• Strong mechanical and electrical troubleshooting abilities.
• Ability to read and interpret mechanical drawings, electrical schematics, pneumatic diagrams, and hydraulic schematics.
• Working knowledge of motors, drives, sensors, PLC-controlled equipment, servo systems, pneumatic systems, and hydraulic components.
• Proficiency using diagnostic equipment, hand tools, power tools, and precision measuring instruments.
• Ability to independently diagnose and resolve complex equipment issues in the field.
• Must be legally authorized to work in the United States on a permanent basis without current or future employer sponsorship.

Additional Information

• Ability and willingness to travel extensively (75%) to customer locations throughout North America and internationally.
• A valid driver's license and ability to maintain a travel schedule that may include overnight stays and occasional weekends are required.
• Position routinely requires standing, walking, bending, kneeling, climbing, reaching, and working in confined spaces.
• Employee must be able to regularly lift and carry up to 35 pounds.