Ballard Power Systems

Overview

Ballard's Customer Care team is seeking Field Service Technicians to support customers in the Northeastern United States. This role involves the repair, refurbishment, testing, and maintenance of fuel cell modules and components, ensuring high quality and safety standards.

Responsibilities

• Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components.
• Execute mechanical and electrical repairs according to established procedures and quality standards.
• Conduct functional and leak testing to ensure equipment performance and reliability.
• Support continuous improvement initiatives related to repair and refurbishment processes.
• Diagnose and troubleshoot mechanical, electrical, and system-level issues.
• Support testing activities and assist in identifying root causes of product failures.
• Collaborate with advanced support teams to resolve technical issues.
• Travel frequently to customer and operational sites for maintenance and repairs.
• Provide timely and professional technical support in the field.
• Train customers and service partners on module repair procedures and maintenance best practices.
• Maintain accurate work logs, repair records, and service documentation.
• Document all repair and testing activities in accordance with company requirements.
• Provide feedback on product performance and service trends.

Requirements

• Technical diploma, trade certification, or equivalent education in a related field.
• 2+ years of experience in field service or hands-on technical service environment.
• Experience with fuel cells, hydrogen systems, or industrial equipment is an asset.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical drawings and schematics.
• Experience using diagnostic tools and hand tools.
• Strong attention to detail and commitment to quality workmanship.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively.
• Proficiency with Microsoft Office applications and service documentation systems.
• Strong organizational and time-management skills.
• Valid driver's license and ability to travel frequently.
• Ability to lift and handle materials and equipment safely.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Health Insurance
• Dental
• PTO
• 401k

Additional Information

• Salary range is between 60000 and 90000 USD.
• Permanent employees may be eligible for annual short-term and long-term bonus programs.
• The company values diversity and is committed to Employment Equity.