Stiles Machinery

Overview

As a Field Service Representative at Stiles Machinery, you will utilize your technical, electrical, and mechanical skills to support customers with advanced machinery and software. The role involves installation, troubleshooting, and training, backed by strong training and a supportive team environment.

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles.
• Diagnose and resolve mechanical, electrical, and operational issues in the field.
• Document work performed, problems encountered, and customer concerns clearly and promptly.
• Recommend improvements pertaining to reliability, performance, and long-term operation.
• Build trusted relationships with customers and serve as a technical partner and problem solver.
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance.
• Maintain showroom equipment and assist with customer demos as needed.
• Continuously develop your skills and knowledge of the technology while working alongside vendor technicians and experienced Stiles team members.
• Travel regionally averaging four days per week, with overtime and mileage reimbursement.

Requirements

• A valid driver’s license and the ability to travel regularly.
• A flexible schedule and a strong sense of responsibility and professionalism.
• Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate’s degree, or a willingness to learn.
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program.

Benefits

• Competitive pay
• Health Insurance
• Dental
• Vision
• PTO

Additional Information

• Regional travel averaging four days per week.
• Headquartered in Grand Rapids, Michigan, with regional offices in High Point, North Carolina; North Wales, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.