Big Tex Trailers

Overview

The Service Technician 2 at Big Tex Trailer World is responsible for the organization and safety of the service areas, performing advanced service repairs and engaging with customers to sell and explain repairs and installations. This role includes maintaining shop supplies and ensuring customer satisfaction through quality service.

Responsibilities

• Perform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles, and snowplows.
• Partner with supervisor to maintain Service Schedule.
• Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.
• Replace and repair worn and defective parts.
• Lay out drills, screws, rivets, and welds to repair, replace and/or install parts/accessories.
• Perform multi-point inspections to assess customer service and parts needs.
• Confer in person and by phone with customers, write and read work orders.
• List parts needed, estimate costs, and plan work procedures.
• Sell parts and service.
• Help customers hook up a trailer.
• Perform visual safety inspection.
• Perform warranty service and complete required documentation.
• Complete service paperwork or computer system entry completely and timely.
• Maintain service parts log and submit to management as required.
• Assist in the maintenance of parts inventory for the store.
• Assemble trailers.
• Park and move trailers.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent (GED).
• Proven ability to weld (MIG and oxy-acetylene).
• Valid Driver’s License.
• Associates Degree or Trade School Diploma preferred.
• 2-3 years applicable work experience preferred.
• Must be available to work Monday – Saturday and overtime as needed.