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Job Description

Overview

Mettler Toledo AutoChem Inc. is a company that impacts the world through process analytical technology and automated synthesis reactors, providing essential information to scientists in various industries. The Field Service Engineer role involves on-site installations, repairs, maintenance, and customer training for instrumentation, while representing the company's standard of 'Trusted Advisor' to customers.

Responsibilities

  • Conduct on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation.
  • Establish and maintain the 'Trusted Advisor' role for all customer interactions.
  • Successfully complete advanced and expert level instructor led service product training.
  • Document, communicate and manage customer issues with Sales, Service and Support.
  • Proactively prioritize, schedule, track and execute service assignments to satisfactory completion.
  • Document and report scheduling, utilization and escalation in a timely manner.
  • Feedback non-conformance issues for quality enhancements and technical bulletins.
  • Manage and control field inventory.
  • Manage administrative time and deliver required e-work accurately and timely.
  • Quickly escalate ongoing, prolonged field situations to service management.
  • Demonstrate exemplary skills in customer relations and enhance customer satisfaction.
  • Manage all travel and support expense at or below budget.
  • Perform all other duties as assigned.

Requirements

  • Associate’s degree in chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field.
  • Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems.
  • Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry, or background in Chemistry or Chemical Engineering is a plus.
  • Excellent customer service and communication skills both oral and written – English required.
  • Valid driver’s license and good driving record.
  • Knowledge of Windows-based operating systems.
  • MS Word - Level 1 proficiency.
  • MS Excel - Level 2 proficiency.
  • Familiarity with Internet Explorer.

Benefits

  • Health Insurance
  • Dental
  • Vision
  • 401k
  • PTO

Benefits

Health Insurance
Dental
Vision
401k
PTO
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How this job compares in Houston, TX

Pay in context

This employer didn't publish a rate. For reference, welding jobs in Houston, TX currently run a median of $25/hr in our index, with the middle half of them falling between $22–$32/hr across 77 postings with published pay. That median is a reasonable floor to anchor on when a recruiter asks what you're looking for.

The local market in Houston, TX

We're tracking 326 other active welding openings in Houston, TX right now, from 192 different employers. 117 of them were added in the last week. Across Texas as a whole we're tracking 1,322 other active welding openings from 711 employers. A metro this active generally means you have real leverage — employers here are competing for the same welders. Browse every welding job in Houston, or widen the search to Texas.

The most active employers in Texas at the moment, by number of open welding reqs, are Welding Shop in Houston, TX (27), Zachry Group (22), and Austin Industries (16). Volume like that usually means either a genuine expansion or a staffing agency working several client sites — worth knowing which before you apply.

Within Texas, the best-paying metros we track by median hourly rate are Pasadena at $40/hr, Arlington at $39/hr, and Midlothian at $38/hr. If you can relocate or commute, that spread is worth factoring in.

Similar openings near Houston, TX

Pay figures are medians computed from live postings in the Welding Pros index, not from survey data, and they move as employers post. Field Service Engineer figures were last recalculated when this page was built.