Messer Cutting Systems

Overview

Messer Cutting Systems, a global supplier of cutting solutions for the metal-working industry, is seeking a qualified Field Service Engineer in Chicago, Illinois. The role involves machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America.
• Perform machine and software upgrades.
• Train customers on the proper use and maintenance of the equipment.
• Properly handle 480VAC and conform to related safety procedures.
• Interpret mechanical layout drawings, electrical schematics, and bills of materials.
• Complete required paperwork on time including service reports, discrepancy reports, and expense reports.
• Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager.
• Provide technical telephone support as required.
• Conduct final product testing in house as required.
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures.
• Requires 95-100% travel, frequently on short notice.

Requirements

• 3+ years of related experience in comparable machine installation and repair preferred.
• Associate’s Degree in Electronics, Robotics or Automation technologies preferred.
• Experience with Plasma, Laser, and Oxyfuel cutting process.
• Experience with multi-axis CNC machines.
• Experience with CAD/CAM software.
• Familiar with the use of power and construction tools such as hammer drills, impact guns, and cordless drills.
• Strong oral communication skills.
• Strong customer service skills with a customer first mindset.
• Self-motivated and ability to work independently.

Additional Information

• Work is performed in a moderate to loud manufacturing environment.
• The noise level in the work environment is usually moderate.