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Job Description

Overview

Watts is a company dedicated to providing safe, clean water for the world through innovative and sustainable solutions. The Technical Service Technician role involves supporting sales representatives and customers to ensure product satisfaction.

Responsibilities

  • Communicate with customers and service technicians regarding product and service issues.
  • Troubleshoot service-related customer complaints.
  • Participate in ongoing development trainings both onsite and external.
  • Support the creation of technical service procedures and documentation.
  • Assist in maintaining Operations and Maintenance manuals.
  • Conduct product/service-related training seminars for Representatives and Service Technicians.
  • Visit customers for on-site troubleshooting of product or service problems.
  • Develop preventative maintenance procedures.
  • Act as a liaison between technical service and engineering for troubleshooting requirements.
  • Maintain knowledge of plant processes and equipment for plant tours.
  • Participate in cross-functional teams for new products and problem-solving.
  • Perform other related duties as assigned.
  • Assume responsibility for projects and duties assigned by the Technical Services Supervisor.

Requirements

  • High school diploma or equivalent (GED).
  • 5 years of experience in the heating and domestic water heating industry.
  • Knowledge of electrical/electronic systems, communications, controls, and hardware.
  • Knowledge of installation, operation, and maintenance of steam and gas fired equipment.
  • Understanding of applicable laws, codes, policies, regulations, and safety practices.
  • Must establish employment eligibility and complete background checks.

Benefits

  • Health Insurance
  • Dental
  • PTO

Additional Information

  • This position is remote and based in Blauvelt, NY.
  • Travel requirements are 25%.

Benefits

Health Insurance
Dental
PTO
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How this job compares in Blauvelt, NY

Pay in context

At roughly $40/hr, this posting sits about 25% above the $32/hr median for welding jobs across New York — toward the top of a $27–$40/hr middle band drawn from 139 postings with published pay. Put another way, it pays more than about 76% of the comparable postings we have wage data for. Pay that far above local median usually comes attached to something: a harder cert requirement, travel, night shift, or overtime that isn't really optional. Worth establishing which before you accept.

The local market in Blauvelt, NY

Blauvelt, NY is a small market in our index: 1 other active welding opening alongside this one, from 1 employer. Across New York as a whole we're tracking 219 other active welding openings from 146 employers. With this few local postings, most welders here end up either commuting or looking at travel work. Browse welding jobs across New York.

Watts Water Technologies currently has 1 other opening live in New York, which is usually a sign of either steady growth or steady turnover — worth asking which in the interview.

The most active employers in New York at the moment, by number of open welding reqs, are Welding Shop in New York, NY (17), Randstad USA (6), and Philips (6). Volume like that usually means either a genuine expansion or a staffing agency working several client sites — worth knowing which before you apply.

Within New York, the best-paying metros we track by median hourly rate are New York at $45/hr, Staten Island at $31/hr, and Brooklyn at $30/hr. If you can relocate or commute, that spread is worth factoring in.

Similar openings near Blauvelt, NY

Pay figures are medians computed from live postings in the Welding Pros index, not from survey data, and they move as employers post. Technical Service Technician figures were last recalculated when this page was built.