Fives Intralogistics

Overview

Fives HPM is seeking a Field Service Technician to provide installation, maintenance, troubleshooting, and technical support for CNC machine tools across Texas and the United States. This position involves extensive travel and requires strong technical skills to support customers at their facilities.

Responsibilities

• Install, demonstrate, qualify, repair, and modify Fives machines and associated equipment at customer facilities.
• Follow verbal and written technical instructions and interpret drawings and service documentation.
• Operate machines and associated equipment at customer facilities to demonstrate or qualify equipment.
• Observe customer qualification runs and verify that machine accuracy and quality meet specifications.
• Notify Technical Support or the Service Coordinator of deviations from specifications or technical problems.
• Prepare complete and accurate service reports in accordance with established procedures.
• Train customer personnel on the proper operation, maintenance, and repair of machines and equipment.
• Notify customers of unsafe operating practices observed during field service activities.
• Provide feedback and recommendations to support the improvement and development of Fives products.
• Maintain regular and predictable attendance.
• Work overtime and/or off-shifts as required by business and customer needs.
• Interact effectively with customers, colleagues, and other stakeholders.

Requirements

• Strong mechanical, electrical, and CNC technical capabilities.
• Associate degree (A.A.) or equivalent; two to four years of related experience and/or training.
• Valid driver's license.
• Ability to obtain a passport and credit card for business travel.
• Ability to read and understand international print symbols.
• Ability to safely and effectively use general hand tools.
• Ability to read and analyze professional journals, technical procedures, and business materials.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions.
• Ability to work with mathematical concepts including probability and geometry.
• Working knowledge of word-processing and spreadsheet software.
• Ability to effectively use internal service and communication systems.

Benefits

• Competitive compensation
• 401k
• Health Insurance
• Dental
• Vision
• PTO

Additional Information

• Position requires extensive travel, including overnight and multi-day assignments.
• Candidates should ideally be based in Texas, preferably near a major airport.
• Fond du Lac, Wisconsin office will serve as the technician’s home office.