Ballard Power Systems

Overview

Ballard's Commercial team is seeking 3 Field Service Technicians for the East Coast (New York) and 2 Technicians for Northern/Southern California. The role involves the repair, refurbishment, testing, and maintenance of fuel cell modules and components, ensuring high quality and safety standards.

Responsibilities

• Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components.
• Execute mechanical and electrical repairs according to established procedures and quality standards.
• Conduct functional testing, leak testing, and verification activities to ensure equipment performance.
• Support continuous improvement initiatives related to repair and refurbishment processes.
• Diagnose and troubleshoot mechanical, electrical, and system-level issues on fuel cell modules.
• Support testing activities and assist in identifying root causes of product failures.
• Collaborate with advanced support teams and engineering to resolve technical issues.
• Travel frequently to customer and operational sites for maintenance and troubleshooting.
• Provide timely and professional technical support in the field.
• Represent the company professionally when interacting with customers.
• Train customers and service partners on module repair procedures and maintenance best practices.
• Deliver hands-on instruction and technical guidance for equipment operation.
• Maintain accurate work logs, repair records, and service documentation.
• Document all repair and testing activities in accordance with quality management requirements.
• Provide detailed feedback on product performance and service trends.

Requirements

• Technical diploma, trade certification, or equivalent education in a related field.
• 2+ years of experience in field service, equipment maintenance, or a hands-on technical service environment.
• Experience with fuel cells, hydrogen systems, or industrial equipment is an asset.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical drawings and schematics.
• Experience using diagnostic tools and hand tools.
• Strong attention to detail and commitment to quality workmanship.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Proficiency with Microsoft Office applications and service documentation systems.
• Strong organizational and time-management skills.

Additional Information

• Valid driver's license and ability to travel frequently for customer support.
• Ability to lift, move, and handle materials and equipment safely.
• Ability to work flexible hours, including evenings and weekends.