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Job Description

Overview

The Service Engineer at DMG MORI TC is responsible for providing maintenance and repair assistance for DMG MORI CNC machine tools, either on location or via telephone. This role requires strong technical skills and the ability to build customer relationships while managing travel demands.

Responsibilities

  • Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
  • Create and update documentation of technical information.
  • Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service.
  • Demonstrate a willingness to help others and be a team member, often working with Customer’s Service Engineers.
  • Provide assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations positively, respond promptly to customer needs, and solicit customer feedback to improve service.
  • Perform other duties as assigned.

Requirements

  • Bachelors or Associates Degree in a technical related field of study preferred.
  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
  • Good verbal and written communication skills with exceptional customer service orientation.
  • Proven ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
  • Must be adaptable to changes in the work environment and manage competing demands.

Additional Information

  • Work hours are Monday through Friday, 8:00am to 5:00pm.
  • 50% travel required in a multi-state region; employee is expected to work at the Technical Center when not visiting customers.
  • Exposure to manufacturing/machining environments which may present possible hazards.
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How this job compares in Philadelphia, PA

Pay in context

This employer didn't publish a rate. For reference, welding jobs in Philadelphia, PA currently run a median of $36/hr in our index, with the middle half of them falling between $30–$45/hr across 26 postings with published pay. That median is a reasonable floor to anchor on when a recruiter asks what you're looking for.

The local market in Philadelphia, PA

We're tracking 46 other active welding openings in Philadelphia, PA right now, from 32 different employers. 13 of them were added in the last week. Across Pennsylvania as a whole we're tracking 317 other active welding openings from 207 employers. A metro this active generally means you have real leverage — employers here are competing for the same welders. Browse every welding job in Philadelphia, or widen the search to Pennsylvania.

The most active employers in Pennsylvania at the moment, by number of open welding reqs, are Rhoads Industries (13), Greene Tweed (9), and Department of the Navy - Agency Wide (8). Volume like that usually means either a genuine expansion or a staffing agency working several client sites — worth knowing which before you apply.

Within Pennsylvania, the best-paying metros we track by median hourly rate are Philadelphia at $36/hr and York at $27/hr. Philadelphia is among them.

Similar openings near Philadelphia, PA

Pay figures are medians computed from live postings in the Welding Pros index, not from survey data, and they move as employers post. Service Engineer figures were last recalculated when this page was built.