NOV

Overview

The Field Service Technician role involves providing customer-focused support for industrial equipment, including installation, troubleshooting, and training. Candidates should have mechanical skills and the ability to work independently in various field conditions.

Responsibilities

• Provide immediate, customer-focused support to yield 100% customer satisfaction.
• Assist sales representatives and customers with technical expertise and mechanical understanding of industrial rotating equipment.
• Troubleshoot and repair customer equipment breakdowns or system failures.
• Install NOV FMS products as needed by the business.
• Conduct training for customers and personnel in proper assembly and repair procedures.
• Complete Field Service Reports in a timely and accurate manner.
• Travel to customer facilities for service calls and support.
• Identify opportunities for process improvements using Lean tools.
• Travel primarily Mon-Fri up to 75% of the time.
• International travel may be required 1-2 times yearly.

Requirements

• At least 5 years of mechanical installation/service work experience.
• OSHA 30 certification preferred.
• NCCCO Rigger I certification preferred.
• Knowledge of industrial equipment and mechanical plans.
• Experience with installation, alignment, and commissioning of pumps and mixers.
• Ability to troubleshoot improperly operating equipment.
• Willingness to learn new mechanical skills.
• Knowledge of VFD and/or PLCs in an industrial setting preferred.
• Ability to perform basic tasks on a computer and mobile device.
• Excellent communication and customer service skills.
• Valid driver's license and clean driving record.

Benefits

• 401k
• Health Insurance
• PTO

Additional Information

• Must work in harsh environments including rain, snow, heat, and heights.
• Must be able to lift up to 50 pounds.
• Willingness to travel frequently and work in various field conditions.