Ballard Power Systems

Overview

Ballard's Customer Care team is looking for Field Service Technicians to support customers in the Northeastern United States. This role involves the repair, refurbishment, testing, and maintenance of fuel cell modules and components, ensuring high quality and safety standards.

Responsibilities

• Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components.
• Execute mechanical and electrical repairs according to established procedures and quality standards.
• Conduct functional testing, leak testing, and verification activities to ensure equipment performance.
• Support continuous improvement initiatives related to repair and refurbishment processes.
• Diagnose and troubleshoot mechanical, electrical, and system-level issues on fuel cell modules.
• Support testing activities and assist in identifying root causes of product failures.
• Collaborate with advanced support teams to resolve technical issues and implement corrective actions.
• Travel frequently to customer and operational sites for maintenance, repairs, and troubleshooting.
• Provide timely and professional technical support in the field while ensuring compliance with safety procedures.
• Represent the company professionally when interacting with customers and stakeholders.
• Train customers and service partners on module repair procedures and maintenance best practices.
• Deliver hands-on instruction and technical guidance for safe equipment operation.
• Maintain accurate work logs, repair records, and service documentation.
• Ensure all repair and testing activities are documented according to company requirements.
• Provide detailed feedback on product performance and service trends.

Requirements

• Technical diploma, trade certification, or equivalent education in a related field.
• 2+ years of experience in field service, equipment maintenance, or a hands-on technical service environment.
• Experience with fuel cells, hydrogen systems, or electro-mechanical products is an asset.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical drawings and service documentation.
• Experience using diagnostic tools and hand tools.
• Strong attention to detail and commitment to quality workmanship.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Proficiency with Microsoft Office applications and service documentation systems.
• Strong organizational and time-management skills.
• Valid driver's license and ability to travel frequently.
• Ability to lift and handle materials and tools safely.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Health Insurance
• Dental
• PTO
• 401k

Additional Information

• The salary range for this position is between $60,000 – 90,000 USD.
• Permanent employees may be eligible for a competitive annual bonus program.