Drexel University

Overview

The Senior Technical Services Specialist provides technical and administrative support to the Ophthalmic Repair Department and the Department of Technology Services, including installation, maintenance, operation, repair, and transportation of related equipment, as well as functions related to the demonstration, sale, and maintenance of student medical equipment.

Responsibilities

• Maintain and repair Optometric equipment.
• Track student equipment orders and coordinate with vendors for pricing, receiving, and distribution.
• Work with the Senior EHR Analyst and the Finance department tracking student orders and sales.
• Mentor repair technicians and assist the Senior EHR Analyst with ordering parts, tools, and materials, including inventory control.
• Design, engineer, and fabricate optical equipment, instruments, aids, and accessories.
• Coordinate the loaner instrument program and assist in the sale and disposal of obsolete equipment.
• Collaborate with faculty to confirm required equipment.
• Order equipment for students in the OD & PA programs.
• Coordinate equipment distribution to students.
• Respond to student inquiries about their equipment.
• Manage equipment warranties, contacting manufacturers and sending back broken or repairable items.
• Repair, adjust, and clean optics.
• Calibrate, troubleshoot, and repair a variety of ophthalmic instruments.
• Maintain and operate all ophthalmic and audiovisual equipment at the University and satellite sites.
• Assist with supporting the University's automated ophthalmic equipment at EP, TEI, and remote Salus satellite clinics.
• Assist with supporting audiovisual equipment in lab and classroom environments.
• Assist with the installation, configuration, troubleshooting, and repair of biomedical equipment.
• Mentor ophthalmic technicians and students on machinery techniques and maintenance procedures.
• Work with the Senior EHR Analyst to contact vendors for pricing and availability of parts and place orders.
• Dispose of obsolete equipment.
• Coordinate the loaner instrument program with Salus and instrument manufacturer's representatives.
• Manage inventory of equipment and its movement between satellite sites and the main campus.
• Work with the Senior EHR Analyst to manage Procurement Orders for parts and materials.
• Perform all other related duties as assigned.

Requirements

• Minimum of a Vocational or Technical School in or High School Diploma.
• Experience in design, engineering, and fabrication of optical and related equipment.
• Basic computer troubleshooting skills.
• Experience negotiating the purchase of equipment, materials, and supplies.
• Experience in inventory control.
• Familiarity with OSHA safety rules and regulations.
• Ability to represent the college professionally.
• Ability to lift and move large pieces of equipment safely.
• Valid Pennsylvania Driver's License.

Additional Information

• This position is classified as Non-Exempt, grade I.
• Compensation for this grade ranges from $21.71 to $32.57 per hour.
• Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies.
• For information about benefits, please review Drexel’s Benefits Brochure.